About
About
A small, focused VA disability practice run by an accredited claims agent — not a marketing factory.
Who we are
Veteran Claims USA LLC is a Wyoming-formed solo practice. Our work is run by JJ Torres, a VA-accredited claims agent (No. 60771, POA Code KX7) authorized by the VA Office of the General Counsel under 38 U.S.C. § 5904 and 38 C.F.R. § 14.629 to prepare, present, and prosecute claims for VA benefits.
We're not a national firm. We don't run TV ads. We take a small caseload of veterans we can actually pay attention to — and we live with the cases until they close.
Where we work from
We're based nationwide across the United States, with operating locations in several countries overseas where US veterans live and where C&P examiners and treating providers operate. That dual footprint is the practice — not a side note.
Most VA claims practices are built around US-domestic claimants. Ours is built around the way a claim actually moves when the veteran lives outside the US: foreign C&P routing, Manila Regional Office logistics, IMOs from non-US treating providers, time-zone-respectful communication, and bilingual EN/ES intake. About 1.6 million US veterans live abroad. About a dozen accredited agents specialize in their fact patterns. We're one of them.
How we work
- Fees depend on the case. For initial claims, the standard arrangement is a 20% contingent fee on past-due benefits, paid directly by VA from your retroactive award (38 C.F.R. § 14.636(h)). For appeals and post-decision work, flat-fee or hourly engagements are available. We always agree the fee structure in writing before we begin.
- Never a fee before VA's initial decision. Federal regulation prohibits any charge for services rendered prior to VA's first decision on a claim (38 C.F.R. § 14.636(c)). That bright line is non-negotiable.
- Encrypted PHI handling. Your medical records live in a per-veteran encrypted vault inside your dashboard. Each file is encrypted with a key unique to your case. Every access is logged.
- Documented audit trail. Every action on your case is logged. If VA OGC ever asks how we handled your claim, we have the answer.
- No pressure to file. Sometimes the best advice is "don't file yet" — let an Intent to File preserve your effective date while we collect the evidence to file strong.
Verify our accreditation
VA OGC publishes the official accreditation list. Always verify any rep before signing — search by accreditation number.
How we keep your data safe
Your medical records — the most sensitive part of any VA claim — never sit in our main application database. They live in a per-veteran encrypted vault. Every file you upload is encrypted in your browser with a key unique to your case before it ever reaches our servers. Only the accredited agent assigned to your claim — JJ Torres — can decrypt them for case work. Every access is timestamped and written to the audit log.
Sign-in uses one-time magic links sent to your verified email. No passwords to leak or reuse. Email and SMS go through enterprise transactional providers, not personal accounts. Every action on your case — every upload, every status change, every email — is written to a tamper-evident audit log. The site itself runs over TLS 1.3 with HSTS enforced, behind a managed edge-firewall.
We treat the Privacy Act as it applies to VA records (38 U.S.C. § 5701) as a regulatory floor, not a marketing tagline. We didn't outsource the platform to a SaaS-CRM-for-lawyers because none of them respect VA-specific compliance posture (38 C.F.R. § 14.636 fee routing, 38 U.S.C. § 5701 record confidentiality, no-fee-splitting prohibition). We built the parts that matter ourselves.