Terms of Service

Who we are

Veteran Claims USA LLC is a Wyoming limited liability company. The Firm provides representation before the U.S. Department of Veterans Affairs through Juan J. Torres, a VA-Accredited Claims Agent (Accreditation No. 60771, POA Code KX7) under 38 U.S.C. § 5904 and 38 C.F.R. §§ 14.629–14.636.

Who can use the platform

vetclaimsusa.com is offered to U.S. veterans, their dependents, and surviving family members. You must be at least 18 years old and able to enter a contract. You must provide accurate information.

Representation is a separate, signed agreement

Using vetclaimsusa.com does not by itself create an agent-client relationship. Representation begins only after:

• you sign VA Form 21-22a appointing the Firm; and
• you sign a written Fee Agreement that meets 38 C.F.R. § 14.636.

No fee is charged for any service the Firm performs before VA issues an initial decision on your claim (38 C.F.R. § 14.636(c)).

What we promise

• To represent you within the bounds of the standards of conduct in 38 C.F.R. § 14.632.
• To file your VA forms accurately, with your verified identity and the applicable VA File Number where required by 38 C.F.R. § 14.636(g)(1)(iv).
• To protect your data per our Privacy Policy.
• To keep an audit log of every action on your case.

What you agree to

• Give us accurate information. Tell us if anything changes.
• Do not use the platform for any unlawful purpose.
• Do not attempt to bypass security, scrape data, or use automated systems to access the platform without our written permission.
• Keep your sign-in link private. Tell us right away if you think your account was accessed by someone else.

Fees and how they work

Fees are set in the written Fee Agreement you sign. The Firm follows 38 C.F.R. § 14.636 on fees, including the limits in § 14.636(f) (presumed reasonable at 20% of past-due benefits; presumed unreasonable above 33⅓%). The Firm does not collect any fee for services rendered before VA’s initial decision.

No guaranteed outcome

VA decisions are made by VA, not by the Firm. The Firm cannot guarantee any particular rating, effective date, or award. Past results do not guarantee future outcomes.

Ending representation

You may revoke your Power of Attorney at any time in writing (38 C.F.R. § 14.633). The Firm may withdraw for good cause with reasonable notice. On end of representation, you keep all rights to your case data and can download a complete copy.

Disclaimers and limits

The platform is provided “as is.” To the maximum extent allowed by law, the Firm is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

Nothing in these Terms limits the Firm’s liability for: (a) willful misconduct; (b) gross negligence; (c) violations of 38 C.F.R. Part 14 or other federal law that cannot be waived.

Governing law and venue

These Terms are governed by the laws of the State of Florida (without regard to its choice-of-law rules) and applicable federal law (38 U.S.C., 38 C.F.R.). Any dispute that is not subject to exclusive federal jurisdiction shall be brought in the state or federal courts located in Orange County, Florida.

Changes to these Terms

If we change these Terms or our Privacy Policy, we will email every active client at the email on file and post a dated notice on this page. Material changes take effect at least 30 days after notice. You can end representation at no cost if you do not agree.

Contact

Veteran Claims USA LLC
4409 Hoffner Ave, Suite 413, Orlando, FL 32812
claims@vetclaimsusa.com · 1-833-VHA-1776