The VA claims process, in 7 steps
From intake to decision — what happens at each stage and how long it takes.
Most veterans only see two things: the claim they filed and the decision letter that arrives months later. Inside that gap, VA's process has seven discrete stages. Knowing where your claim sits helps you push at the right moment and stop guessing at the wrong one.
- Claim received. VA acknowledges your submission and assigns a Veterans Service Representative.
- Initial review. VSR checks the claim is complete — your 21-22a (POA) is on file, the right form for the claim type, signatures present.
- Evidence gathering. VA requests your STRs, treatment records, and any private medical records you authorized. This is where most claims stall — VA can wait months for records you could have ordered yourself.
- Evidence review. Once records are in, a rater reviews them against the criteria.
- Preparation for decision. If a C&P exam is needed, this is when VA schedules it.
- Pending decision approval. Your decision is written; a quality reviewer signs off.
- Closed — decision packet mailed. You get a Rating Decision and a Decision Notice.
Knowing which step you're in is the difference between productive follow-up and noise. We track this on every case we represent.